Terms

Terms of Service

Effective September 7, 2026. These terms are the agreement between you and Decentralized Publishing LLC, which operates Piloxa. Using the service means you accept them. They are written to be read, not to be survived.

What Piloxa does

You give us a document and an address. We show you the exact pages that will be printed, the recipient, the postal service selected and one total price. When you authorize it and pay, we instruct a licensed print-and-mail vendor to print the document and hand it to the United States Postal Service as Certified Mail, with an electronic return receipt when you choose that service. We then collect the tracking events and the receipt and keep them with the document and its fingerprint as one record you can read back at any time.

What Piloxa is not

We are not a law firm, we do not practice law, and nothing here or anywhere on this site is legal advice. Using Piloxa creates no attorney-client relationship and no confidentiality privilege. Whether a letter is the right letter, whether a deadline applies to you, and what your rights are — those are questions for a lawyer, and we say so plainly rather than hint at it.

We are not the Postal Service and we are not the print vendor. We arrange the mailing and keep the evidence. Delivery itself is performed by the Postal Service under its rules.

No letter leaves without a person

An AI assistant can prepare a mailing and hand you a review link. It cannot pay, and it cannot mail. A human being has to open the review, read the locked document, confirm the recipient and the price, and authorize the send. This is a rule of the system, not a setting, and we do not offer a way to switch it off.

Your account

You must be at least 18 and able to enter a contract. Keep your sign-in details to yourself; you are responsible for what happens under your account. Tell us at once if you think someone else has access.

What you promise about what you send

• You have the right to send the document, and sending it breaks no law and no court order.
• The recipient address is one you are entitled to use, and it is correct. We check the address against postal records and warn you when it looks wrong, but the address is yours.
• The document is not a threat, is not harassment, is not extortion, and does not impersonate a court, a government body, a law firm or any person other than you or a party you are authorized to write for.
• The document contains nothing unlawful to mail under United States postal law.

We may refuse or stop any mailing that appears to break these promises, and we may close an account that repeatedly does. If we refuse before the letter is handed to the vendor, you are not charged.

Price, and what you are authorizing

You see one total before you pay, and that total covers postage, the certified-mail and return-receipt fees, printing, and our handling fee. Nothing is added afterwards. Your card is held when you authorize and is charged when the vendor accepts the letter; if the vendor refuses it, the hold is released and you pay nothing. Postal Service rates change, so a price quoted today is the price for the letter you are approving now, not a standing rate.

Subscriptions

Where a subscription is offered, it covers keeping your case file, its documents and its evidence available, and it renews each month until you cancel. Cancel any time and it stops at the end of the paid month. Mailings are charged separately, per letter.

What can go wrong, and who carries it

Mail is a physical process. Letters are delayed, recipients refuse them, an address turns out to be stale, and a signature is sometimes never captured. We carry responsibility for doing our job — showing you the right document, sending exactly that document to the address you approved, and keeping the record honest. We do not guarantee delivery, a signature, a legal outcome, or that a letter meets any deadline that applies to your situation.

Where the law allows a limit, our total liability for any claim connected to a mailing is the amount you paid us for that mailing. We are not liable for lost profits, lost cases, missed deadlines or other indirect losses. Nothing here limits liability that cannot be limited by law, including for fraud.

Your documents stay yours

You keep every right in what you upload. You give us permission to store it, print it and mail it in order to carry out your instruction, and to keep the record afterwards as the Privacy Policy describes. We claim no other use of it.

Ending it

You can close your account at any time by writing to support@piloxa.com. We can suspend or close an account that breaks these terms or that puts the service or its vendors at risk. Mailings already accepted by the vendor continue; they cannot be recalled.

Changes, and the law that applies

We post changed terms here with a new effective date, and account holders get an email before a material change takes effect. These terms are governed by the law of the State of California, and any dispute belongs in the state or federal courts sitting in Orange County, California.